Discover the future of customer insights in 2022 with leading expert Peter Harris. Explore trends in data visualization, AI, and data quality for impactful CX.

Garbage in, garbage out. This is why Insights leaders need a seat at the table when developing a data collection strategy.

Discover 5 essential requirements for choosing customer insights technology. Find solutions that are efficient, eliminate bias, and uncover key action drivers.

Insights teams are judged by their ability to provide high impact insights to decision makers that they can use to decide what to do next. Relying solely on unweighted data could jeopardize your ability to do that.

Customer insights teams have been let down by traditional text analytics tools. There was so much promise early on. So how on earth did we get here?

Learn how to eliminate human bias from your analysis projects effectively. Improve decision-making and insights with these proven strategies.

Your customer insights team should combine qualitative and quantitative data to gain a holistic understanding of the ‘why’ behind customer feedback. Here are a few suggestions....