Discover why understanding the context behind your NPS is crucial for CX success. Gain insights from Salesforce's Karen Mangia and Kapiche's Ryan Stuart.

Discover the power of wisdom in your customer insights program. Learn how to adapt the DIKW pyramid for success and drive real-world outcomes.

What does it take to create a truly future-proofed insights team that drives insights across the organisation? Here are our top tips for an effective team.

Unlock 2022's top trends to refine your CX strategy. Dive into insights-driven storytelling, centralize VoC data, measure ROI & boost financial outcomes.

Discover the full business case for a feedback analytics platform, and the ways VoC data can help your CX team thrive and demonstrate ROI.

According to a Forrester report, a lack of customer insight is the #1 challenge retailers face in providing high quality experiences. So how are top retail organizations addressing this insights challenge, generating actionable intelligence, and prioritizing business initiatives?

Did you know only 1 out of 26 unhappy customers complain? The rest simply churn. SaaS companies can leverage insights to stop this from happening. Here's how.