5 Key Requirements for Customer Insights Technology
Ryan Stuart

Discover 5 essential requirements for choosing customer insights technology. Find solutions that are efficient, eliminate bias, and uncover key action drivers.

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NPS Weighting—Should You Do It?
Ryan Stuart

Insights teams are judged by their ability to provide high impact insights to decision makers that they can use to decide what to do next. Relying solely on unweighted data could jeopardize your ability to do that.

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Why has traditional text analytics failed CX?
Ryan Stuart

Customer insights teams have been let down by traditional text analytics tools. There was so much promise early on. So how on earth did we get here?

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Why removing human bias is essential for your VoC insights program
Andrew Maher

Learn how to eliminate human bias from your analysis projects effectively. Improve decision-making and insights with these proven strategies.

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Why is qualitative customer data from multiple sources so important?
Rhiannon Kastrissios

Your customer insights team should combine qualitative and quantitative data to gain a holistic understanding of the ‘why’ behind customer feedback. Here are a few suggestions....

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Negative Customer Feedback is Your Golden Ticket to Deeper Customer Insights
Andrew Maher

Learn why negative customer feedback is your secret weapon for improving CX. Discover how to leverage criticism for deeper customer insights and business growth.

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How to leverage customer insights to retain customers in the banking industry
Ryan Stuart

Discover how to leverage customer insights for banking success. Maximize retention and boost ROI with these expert tips and best practices.

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