How Kapiche’s Engineering Team is building the world’s best natural language processing engine
Andrew Maher

World class engineers building a world class product. Meet the Kapiche engineering team...

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The myth of NPS as a lagging indicator
Ryan Stuart

Net Promoter Score is a contentious measurement for CX teams. It can be thought of as a rear-view mirror metric, only giving insight into past performance. When used correctly, however, NPS can provide that forward vision teams demand.

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Why your business needs a Chief Customer Officer
Andrew Maher

Chief Customer Officers can bring a lot to the table when it comes to improving the customer experience. This is why your organization would benefit from one.

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Why you should still focus on NPS even when your score is good
Andrew Maher

Just because you finally get to the NPS that you’ve been targeting for quarters (or maybe even years) doesn’t mean that you can or should stop working at it. Here's why....

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Driving action based on the student experience survey
Andrew Maher

In this article, we break down the importance of the Student Experience, but more importantly, we give you the tools and skills to take action and outrank your competition.

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To Build or Buy: Implementing the Perfect CX & Insights solution
Rhiannon Kastrissios

Your CX tool stack will need to meet a bunch of requirements if you want to beat out the competition. Is it worth trying to build your own? And if so, what should you be building? read on to find out.....

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What does it mean to be an insights-driven business?
Ryan Stuart

Discover how insights-driven businesses leverage data effectively. From cross-functional analytics to quick pivots, learn the keys to competing successfully.

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