How to leverage customer insights to retain customers in the banking industry
Ryan Stuart

Discover how to leverage customer insights for banking success. Maximize retention and boost ROI with these expert tips and best practices.

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NPS customer feedback strategy - operational vs. strategic approaches
Ryan Stuart

If you are truly focused on improving your organization's CX, it’s important to understand the two approaches to NPS, and how these impact your ability to respond to customers and improve your organization's CX.

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4 ways to get the most out of qualitative data
Ryan Stuart

This is how to find those elusive actionable insights to drive change and grow your business. Until then – it’ll just be numbers in a vacuum.

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6 key attributes of an actionable insight for customer insights
Rhiannon Kastrissios

Instead of collecting data solely for the sake of having it, organizations need to create connections between data and their business goals.

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Insights 360: Unlocking post-COVID business growth with a 360-degree view of the customer experience
Rhiannon Kastrissios

To unlock business growth in the post-COVID era, businesses must find ways to develop a 360-view of the customer experience so that they can better analyze, understand, and act on customer intelligence.

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How to measure the ROI of your Customer Insights program
Andrew Maher

Do you know how to measure ROI for your VoC program? Here's our guide on how to set up and track the effectiveness of your CX or VoC programs.

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The 8 best sentiment analysis tools for your business
Rhiannon Kastrissios

Researching sentiment analysis tools? Look no further than this handy round up of 8 of the best tools on the market.

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