What does it mean to be an insights-driven business?
Ryan Stuart

Just because you have data doesn’t mean that it’s easy to understand, or even that it’s easy to use. An insight-driven company will find a way to put every number to use. This is how your organization can become insights driven.

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Boosting voice of the customer visibility across the organization
Rhiannon Kastrissios

Every team should rely on key metrics about how customers are feeling and how it relates to them to make their day-to-day business decisions. This is how you can boost VoC visibility across your organization.

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6 steps to assign a dollar value to your NPS results
Ryan Stuart

Converting your NPS results into a dollar value is important because it helps develop those all-important actionable insights. These are the six steps towards connecting your NPS data with financial returns.

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Thriving in the feedback economy: The risks of ignoring customer feedback
Ryan Stuart

In this blog post, we’ll be breaking down a few of the ways that making decisions and moving forward without customer insights is risky, and puts your team in danger. Read on to learn more!

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5 strategies to translate a customer-centric culture into revenue
Rhiannon Kastrissios

In this blog post, we’ll explore 5 strategies for communicating the benefits of having a customer-centric culture into a language that everyone in your company speaks and understands: money.

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4 tips for a CX survey that leads to action
Ryan Stuart

In this article, we cover four tips to build better surveys to give you results that represent what customers truly think, which gives your team the insights they need to act. Follow these tips and your team will be making top-notch surveys in no time.

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3 reasons you should analyze your data in-house
Ryan Stuart

Here’s why you can – and should – analyze your data in-house.

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