Kapiche Perspectives and Stories
Kapiche Perspectives and Stories
Kapiche Perspectives and Stories
Ideas, lessons, and stories shaping the future
of customer insights and analytics.
Ideas, lessons, and stories shaping the future
of customer insights and analytics.
Ideas, lessons, and stories shaping the future of customer insights and analytics.
2 min read
The VoC 2.0 Playbook: Your Blueprint for Turning Every Customer Conversation into Strategic Intelligence
Ryan Stuart
7 min read
From Surveys to Conversations: Building the Modern VoC Tech Stack
Ryan Stuart
Blogs
24 min read
How to Automate Customer Service: 7 Ways to Streamline Support
Ryan Stuart
Blogs
Insights That Power Smarter Decisions
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Insights That Power Smarter Decisions
Get monthly VoC insights and resources
to elevate customer experiences
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Insights That Power Smarter Decisions Get monthly VoC insights and resources
to elevate customer experiences
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Subscribe
All Resources
Category
8 min read
Beyond the Hype: Why Insights Teams Need Purpose-Built AI Solutions
Ryan Stuart
Blogs
16 min read
How To Use Conversation Analytics Software
Ryan Stuart
Blogs
9 min read
Why Kapiche Stands Out: Smarter CX Insights in Today’s Market
Ryan Stuart
Blogs
17 min read
Building a Data-Driven Customer Insights Program from Scratch
Ryan Stuart
Blogs
13 min read
The Complete Guide to Customer Feedback Loops in CX
Ryan Stuart
Blogs
21 min read
Call Center Agent Performance Dashboard: Best Features & Metrics Example
Ryan Stuart
Blogs
20 min read
10 Best Customer Experience Analytics Tools in 2024
Ryan Stuart
Blogs
22 min read
17 Best Qualitative Data Analysis Software in 2024
Ryan Stuart
Blogs
17 min read
Customer Experience Analytics: Guide To Improving CX
Ryan Stuart
Blogs
15 min read
What Is Contact Center Intelligence? The Complete Guide
Ryan Stuart
Blogs
17 min read
9 Data Collection Methods in Qualitative Research
Ryan Stuart
Blogs
20 min read
10 Best Conversation Intelligence Software Tools in 2025
Ryan Stuart
Blogs
23 min read
7 Knowledge Management Best Practices for CX Teams
Ryan Stuart
Blogs
24 min read
Call Center Analytics: How To Use To Improve Performance
Ryan Stuart
Blogs
17 min read
10 Best Genesys Alternative Options for Support Teams in 2025
Ryan Stuart
Blogs
21 min read
What is First Contact Resolution (FCR)? How to Measure & Improve It
Ryan Stuart
Blogs
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All Resources
Category
8 min read
Beyond the Hype: Why Insights Teams Need Purpose-Built AI Solutions
Ryan Stuart
Blogs
16 min read
How To Use Conversation Analytics Software
Ryan Stuart
Blogs
9 min read
Why Kapiche Stands Out: Smarter CX Insights in Today’s Market
Ryan Stuart
Blogs
17 min read
Building a Data-Driven Customer Insights Program from Scratch
Ryan Stuart
Blogs
13 min read
The Complete Guide to Customer Feedback Loops in CX
Ryan Stuart
Blogs
21 min read
Call Center Agent Performance Dashboard: Best Features & Metrics Example
Ryan Stuart
Blogs
20 min read
10 Best Customer Experience Analytics Tools in 2024
Ryan Stuart
Blogs
22 min read
17 Best Qualitative Data Analysis Software in 2024
Ryan Stuart
Blogs
17 min read
Customer Experience Analytics: Guide To Improving CX
Ryan Stuart
Blogs
15 min read
What Is Contact Center Intelligence? The Complete Guide
Ryan Stuart
Blogs
17 min read
9 Data Collection Methods in Qualitative Research
Ryan Stuart
Blogs
20 min read
10 Best Conversation Intelligence Software Tools in 2025
Ryan Stuart
Blogs
23 min read
7 Knowledge Management Best Practices for CX Teams
Ryan Stuart
Blogs
24 min read
Call Center Analytics: How To Use To Improve Performance
Ryan Stuart
Blogs
17 min read
10 Best Genesys Alternative Options for Support Teams in 2025
Ryan Stuart
Blogs
1
2
3
4
5
6
7
All Resources
Category
8 min read
Beyond the Hype: Why Insights Teams Need Purpose-Built AI Solutions
Ryan Stuart
Blogs
16 min read
How To Use Conversation Analytics Software
Ryan Stuart
Blogs
9 min read
Why Kapiche Stands Out: Smarter CX Insights in Today’s Market
Ryan Stuart
Blogs
17 min read
Building a Data-Driven Customer Insights Program from Scratch
Ryan Stuart
Blogs
13 min read
The Complete Guide to Customer Feedback Loops in CX
Ryan Stuart
Blogs
21 min read
Call Center Agent Performance Dashboard: Best Features & Metrics Example
Ryan Stuart
Blogs
20 min read
10 Best Customer Experience Analytics Tools in 2024
Ryan Stuart
Blogs
22 min read
17 Best Qualitative Data Analysis Software in 2024
Ryan Stuart
Blogs
17 min read
Customer Experience Analytics: Guide To Improving CX
Ryan Stuart
Blogs
15 min read
What Is Contact Center Intelligence? The Complete Guide
Ryan Stuart
Blogs
17 min read
9 Data Collection Methods in Qualitative Research
Ryan Stuart
Blogs
20 min read
10 Best Conversation Intelligence Software Tools in 2025
Ryan Stuart
Blogs
23 min read
7 Knowledge Management Best Practices for CX Teams
Ryan Stuart
Blogs
24 min read
Call Center Analytics: How To Use To Improve Performance
Ryan Stuart
Blogs
17 min read
10 Best Genesys Alternative Options for Support Teams in 2025
Ryan Stuart
Blogs
21 min read
What is First Contact Resolution (FCR)? How to Measure & Improve It
Ryan Stuart
Blogs
20 min read
Top 5 Contact Center Trends in 2025 and Beyond
Ryan Stuart
Blogs
24 min read
What is a Customer Experience Platform: Guide to Creating the Best CX
Ryan Stuart
Blogs
22 min read
What is Voice of the Customer 2.0? A Complete Guide & Examples
Ryan Stuart
Blogs
22 min read
7 Key Metrics for Measuring Customer Satisfaction
Ryan Stuart
Blogs
14 min read
Measuring CX ROI: Ways to Calculate and Show Business Value
Ryan Stuart
Blogs
14 min read
15 Tips to Improve Agent Productivity Without Burnout
Ryan Stuart
Blogs
2 min read
CX vs Ops: Why Misalignment Hurts Customers and How to Fix It
Rhiannon Kastrissios
Webinars
16 min read
15 Best Call Center Quality Assurance Software in 2025
Ryan Stuart
Blogs
18 min read
CX Strategy Playbook: Unifying Support and Experience Data
Ryan Stuart
Blogs
7 min read
Next-Gen CX Reporting: Turning Call Center Data Into Action
Ryan Stuart
Blogs
8 min read
The Death of Random QA: Why 100% Call Analysis is the New Standard
Ryan Stuart
Blogs
8 min read
Cross-Functional CX: Building a Customer-Centric Organization
Ryan Stuart
Blogs
8 min read
Predictive CX: Using AI to Anticipate Customer Needs
Ryan Stuart
Blogs
8 min read
Customer Feedback Insights: Going Beyond Surface Analysis
Ryan Stuart
Blogs
7 min read
Real-Time CX Intelligence: Moving from Reactive to Proactive
Ryan Stuart
Blogs
10 min read
VoC 2.0: Why Your Support Calls Hold More Insights Than Your Surveys
Ryan Stuart
Blogs
10 min read
100% Coverage: How AI Is Revolutionizing Support Call Analysis
Ryan Stuart
Blogs
8 min read
The Real Cost of Poor Customer Experience: A Data-Driven Approach
Ryan Stuart
Blogs
29 min read
7 Text Analytics Techniques You're Probably Not Using (But Should)
Ryan Stuart
Blogs
17 min read
10 Best Text Analytics Software in 2025 for Effective Insights
Ryan Stuart
Blogs
12 min read
11 Best Text Analysis Software and Tools in 2025
Ryan Stuart
Blogs
25 min read
19 Best Sentiment Analysis Tools in 2025
Ryan Stuart
Blogs
15 min read
Top 15 Qualitative Data Examples to Enhance Your Research Insights
Ryan Stuart
Blogs
19 min read
55 Best Open-Ended Questions Examples
Ryan Stuart
Blogs
8 min read
Hidden Insights in Customer Feedback: 5 Strategies to Use
Ryan Stuart
Blogs
10 min read
7 Tactics for Championing Customer Experience Investments
Ryan Stuart
Blogs
9 min read
Building Effective Personas with Data-Driven Insights
Ryan Stuart
Blogs
6 min read
Why Customer Feedback is Key to Unlocking Growth in 2025
Ryan Stuart
Blogs
1 min read
The Holy Grail of VoC: Connecting NPS to Business Value
Rhiannon Kastrissios
Webinars
10 min read
The Strategic Advantage of Centralized VoC Insights
Ryan Stuart
Blogs
1 min read
Customer Feedback Loop Actionable Checklist
Rhiannon Kastrissios
Blogs
19 min read
Customer Feedback to Action: A Playbook for Results
Ryan Stuart
Blogs
21 min read
10 Best Text Mining Software in 2024
Ryan Stuart
Blogs
1 min read
The PEXA Playbook: Mastering a VoC Transformation in 2024
Rhiannon Kastrissios
Webinars
30 min read
25 Best Customer Feedback Tools in 2024
Ryan Stuart
Blogs
20 min read
55 Best Customer Survey Questions & Examples
Ryan Stuart
Blogs
12 min read
Qualitative vs Quantitative Data: A Guide for Insights Teams
Ryan Stuart
Blogs
1 min read
Thematic Analysis Explained: A Guide for Customer Research
Ryan Stuart
Blogs
1 min read
How to Create Impactful Customer Surveys in 7 Steps
Ryan Stuart
Blogs
14 min read
What Is A Feedback Loop? 3 Examples & Tips
Ryan Stuart
Blogs
17 min read
Customer Journey Stages: How to Map and Optimize Each Phase
Ryan Stuart
Blogs
15 min read
Customer Experience Metrics: Top 10 KPIs to Measure
Ryan Stuart
Blogs
1 min read
How to Build a Winning Customer Experience Strategy in 2024
Ryan Stuart
Blogs
1 min read
AI Customer Analytics: 6 Ways to Improve Your CX
Ryan Stuart
Blogs
1 min read
Webinar: Lessons from Michaels' Customer Insights Transformation
Rhiannon Kastrissios
Webinars
9 min read
Survey Bias Types: 5 Common Mistakes to Avoid
Ryan Stuart
Blogs
1 min read
What Is Inductive Coding? Guide for Businesses in 2024
Ryan Stuart
Blogs
1 min read
Sentiment Analysis: Guide for Businesses in 2024
Ryan Stuart
Blogs
1 min read
Text Mining Made Easy: Definitions, Step-by-Step Tutorial (2024)
Ryan Stuart
Blogs
1 min read
Webinar: How VRTP's VoC program drives customer-centric growth
Rhiannon Kastrissios
Webinars
1 min read
How to Do Thematic Analysis: 6 Steps & Examples
Ryan Stuart
Blogs
1 min read
11 Customer Retention Metrics & How to Measure Them
Ryan Stuart
Blogs
1 min read
How to Write A Survey Report
Ryan Stuart
Blogs
1 min read
Survey Results: How to Analyze and Report Findings (Examples)
Rhiannon Kastrissios
Blogs
12 min read
5 Ways to Break Down Data Silos And Power Your Business
Ryan Stuart
Blogs
25 min read
How Better Customer Journey Analytics Can 10X Your Revenue
Ryan Stuart
Blogs
0 min read
10 Effective Strategies to Minimize Response Bias in Surveys
Ryan Stuart
Blogs
0 min read
15 Sentiment Analysis Tools Ranked by Features & Cost
Ryan Stuart
Blogs
15 min read
Unlock Customer Insights: 5 Tips to Improve Analytics
Ryan Stuart
Blogs
19 min read
Voice of Customer Analytics: How to Run Successful Analysis
Ryan Stuart
Blogs
14 min read
Customer Feedback Analysis: How To Guide & Tips
Rhiannon Kastrissios
Blogs
13 min read
Survey Analysis: How to Analyze Results
Ryan Stuart
Blogs
1 min read
Webinar: The Responder Crisis - Is It The End of VoC As We Know It?
Rhiannon Kastrissios
Webinars
1 min read
20 Voice of Customer Examples from Leading Brands
Ryan Stuart
Blogs
15 min read
10 Best Voice of Customer Tools to Improve Customer Experience
Ryan Stuart
Blogs
12 min read
How To Measure Customer Service: Top 11 Metrics
Ryan Stuart
Blogs
1 min read
Guide to Qualitative Data Coding: Best Analysis Methods
Ryan Stuart
Blogs
1 min read
Customer Experience Dashboard Examples & Guide
Ryan Stuart
Blogs
1 min read
What Is Customer Sentiment & How To Track It
Ryan Stuart
Blogs
1 min read
Qualitative Data Analysis: 6 Steps to Better Customer Insights
Ryan Stuart
Blogs
19 min read
What is Text Analysis? Guide & Examples
Ryan Stuart
Blogs
19 min read
6 Tips For An Effective Voice of the Customer Program
Ryan Stuart
Blogs
17 min read
What are Customer Insights? 7 Ways to Uncover & Use Insights
Ryan Stuart
Blogs
1 min read
What Are Actionable Insights? Turning Data Into Action
Ryan Stuart
Blogs
16 min read
How To Improve Your Net Promoter Score (NPS) in 7 Steps
Ryan Stuart
Blogs
17 min read
How to Analyze Survey Data in 2024: Your Step-by-Step Guide
Ryan Stuart
Blogs
1 min read
Webinar: Transform VoC Strategy Using Behavioral Science
Ryan Stuart
Webinars
1 min read
How to find actionable insights in your NPS text data
Ryan Stuart
Blogs
1 min read
Decoding Text Data: Unveiling the Power of Topic Modeling
Ryan Stuart
Blogs
8 min read
The Executive's Guide to CX Investment: Making the Business Case
Ryan Stuart
Blogs
0 min read
CX Strategy Playbook: Unifying Support and Experience Data
Ryan Stuart
Blogs
1 min read
9 Key Customer Satisfaction Metrics Every Business Needs
Ryan Stuart
Blogs
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations.
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
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Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy