Insightful Leaders
Practical, actionable, customer-centric knowledge from customer insights and CX leaders.
Design Thinking + CX with Rod Netterfield
In this episode we're joined by Rod Netterfield to deep dive into design thinking as it relates to customer insights and CX.
Customer Centric Decision Making with Karen Wynn
In this episode we team up with Karen Wynn, General Manager Member Value Proposition at RACQ to discuss why the customer should be at the heart of your organization’s decision making process.
Storytelling with Sergio Rossini
In this episode, we are going to focus on the rapid transformation of the CX industry in the face of COVID 19 and the role that insights and storytelling plays in that transformation.
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