Practical, actionable, customer-centric knowledge from customer insights and CX leaders.
In this episode we're joined by Rod Netterfield to deep dive into design thinking as it relates to customer insights and CX.
In this episode we team up with Karen Wynn, General Manager Member Value Proposition at RACQ to discuss why the customer should be at the heart of your organization’s decision making process.
In this episode, we are going to focus on the rapid transformation of the CX industry in the face of COVID 19 and the role that insights and storytelling plays in that transformation.
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